FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times depend on your location, but we typically process and dispatch orders within 2-3 business days. Delivery usually takes between 5-7 business days.
Do you offer international shipping?
Currently, we only ship within India, but we are working towards expanding our shipping network.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email.
What should I do if my order is delayed?
If your order is delayed, please contact our customer support, and we will assist you in locating your package.
Orders
Below are some of are common questions about orders
Can I return a product if I don't like it?
Unfortunately, we do not offer returns, refunds, or cancellations once an order has been placed, as per our policy.
What should I do if I receive a damaged product?
If your product arrives damaged, please contact our customer service team within 48 hours with photos of the damaged item, and we will address the issue.
Can I cancel my order after placing it?
No, we do not accept order cancellations once the order has been confirmed and processed.
What if my product doesn't work for me?
While we understand that individual results may vary, all sales are final. We recommend thoroughly researching our products or contacting customer support before purchasing.
Products
Below are some common questions about our products
What makes Hairlogic products different from other hair care brands?
Hairlogic uses globally sourced, high-quality ingredients specifically tailored for Indian hair needs. Our products are sulfate-free, paraben-free, silicone-free, and cruelty-free.
Can I use Hairlogic products on color-treated hair?
Yes, our formulations are safe for color-treated hair, ensuring gentle care without stripping away your hair color.
How often should I use Hairlogic shampoos and conditioners?
Depending on your hair type, you can use our shampoos and conditioners 2-3 times a week for best results.
Are Hairlogic products suitable for sensitive scalps?
Yes, our products are free from harsh chemicals and are designed to be gentle on the scalp, even for sensitive skin.
What is B Seen's focus in skincare?
B Seen focuses on targeted skincare solutions that address specific skin concerns, using potent, natural ingredients that deliver visible results.
Can I use B Seen products with other skincare brands?
Absolutely! You can combine B Seen products with other skincare items, but we recommend patch testing when introducing new products to your routine.
What ingredients are used in B Seen products?
We use globally sourced natural ingredients, such as niacinamide, vitamin C, and plant extracts, to create effective skincare formulations.
Do B Seen products help with acne-prone skin?
Yes, our range includes products specifically designed to target acne, reduce inflammation, and prevent breakouts.